Refund Policy
Last updated: July 2026
Digital Goods — Instant Delivery
All Digital Bridge products (eBooks, video courses, audio guides, templates) are digital goods. Upon payment confirmation, you receive a unique link to your personal dashboard where all purchased content is immediately available. Because access is granted instantly, we are unable to offer refunds as a general policy.
Exception: Technical Failures
We understand that technical issues can occasionally occur. If a verified technical failure on our end prevents you from accessing your purchased content, you may request a refund under the following conditions:
- Timeframe: The refund request must be submitted within 14 days of the original purchase date.
- Proof: You must provide evidence of the technical failure (screenshots, error messages, etc.) demonstrating that you were unable to access the content.
- Contact: Submit your refund request by emailing [email protected] with the subject line "Refund Request — [Your Order/Transaction ID]".
Review Process
All refund requests are reviewed within 5 business days of receipt. We will investigate the reported technical failure and respond with our decision. If approved, refunds will be processed to the original PayPal account within 10 business days.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchase
- Failure to download or access content due to user error or incompatible devices
- Dissatisfaction with the content after consumption
- Requests made after the 14-day window
Contact
For refund inquiries, email us at [email protected].